Data Usage Policy
Last updated: January 2026 · PDPA Compliant
1. What Data We Collect
- Full name and contact details (email, phone number)
- Enquiry content submitted through our contact forms
- Account credentials (email and hashed password) for registered users
- Usage data such as pages visited and browser type (non-personally identifiable)
- IP address for security and rate-limiting purposes
2. Why We Collect It
- To process and respond to employer enquiries about our services
- To create and manage user accounts for browsing helper profiles
- To send service-related communications (e.g. response to enquiries)
- To send marketing communications to users who have provided explicit consent
- To comply with legal and regulatory obligations under Singapore law
- To improve our services and website experience
3. How Long We Retain Data
| Data Type | Retention Period |
|---|---|
| Employer enquiries | 2 years from submission |
| Registered user accounts | Until account deletion request |
| Email marketing leads | Until unsubscribed or deletion requested |
| Audit logs | 2 years for compliance purposes |
4. Third-Party Sharing
We do not sell, rent, or share your personal data with third parties for marketing purposes. Data may be shared with third-party service providers (such as cloud hosting) strictly for the purpose of operating our services, under contractual data protection obligations. No personal data is shared with third parties for their independent marketing use without your explicit consent.
5. Your Rights Under PDPA
Under Singapore's Personal Data Protection Act (PDPA), you have the right to:
- Access personal data we hold about you
- Correct any inaccurate personal data
- Withdraw consent for data collection and use
- Request deletion of your personal data
6. How to Request Deletion
To request deletion of your personal data, use our Data Deletion Request form. We will process all deletion requests within 30 days as required by PDPA.
7. Contact for Data Requests
For all data-related enquiries or to exercise your PDPA rights, contact our Data Protection Officer at: [EMAIL]